Shipping policy

We at Cleats Sri Lanka are dedicated to providing you with the best consumer satisfaction while maintaining quality standards and prompt delivery.

Shipping

Deliveries are done through our well-experienced courier partner, Trans Express Lanka where we can ensure you would receive the products with the least hassle possible.

Same Day Delivery available within Colombo 1 - 15 and immediate suburbs (Upon request, Charges may vary)

Colombo 1 – 15 and immediate suburbs (1-2 Working Days), Greater than Colombo (2 Working days)
Processing times are not calculated into the delivery times.
Delivery charges will be applicable based on the location of delivery.
Please ensure that the delivery address is correct as we will not hold responsibility for the delivery of items to the incorrect addresses provided by the customer.
Immediate deliveries can be accompanied via a 3rd Party courier, and 3rd Party courier charges will have to be borne by the customer.
All orders are accounted for and photographed before dispatch to ensure NO fraudulent claims are entertained.
Any legitimate missing claims would be fulfilled as soon as possible.

Payments

Cash on Delivery applicable only for Colombo 1-15 and immediate suburbs only.

Order Processing

Our standard processing time is 1-2 business days for all items that are in stock.
In the unlikely event that your order is out of stock, our customer service representative will contact you.

Our customers are our greatest strength, and we want to ensure the best shopping experience. If you have any queries on our Shipping policy, please do not hesitate to contact us.